Privacy Policy

We may collect:

• Contact details — name, phone number, email address, and delivery/pickup address;
• Booking details — item or waste description, preferred time slots, and service history;
• Payment information — processed by our payment gateway partner; we do not store full card or bank details ourselves;
• Usage data — pages visited, browser type, and approximate location, collected automatically to help us improve the Platform.

We use the information we collect to:

• Schedule and coordinate repair and waste collection bookings with Service Partners;
• Send booking confirmations, reminders, and service updates;
• Respond to enquiries and resolve complaints;
• Improve the Platform and understand usage patterns in aggregate;
• Meet legal and regulatory obligations.

We use cookies to remember your preferences and understand how the Platform is used. You can disable cookies through your browser settings, though some features may not work correctly as a result.

We share information only where necessary:

• With Service Partners, so they can carry out your repair or collection booking;
• With our payment gateway partner, to process payments;
• With government or regulatory authorities, where required by law;
• With Again's affiliates, for internal operations related to the Platform.

We do not sell your personal information to third parties.

We use reasonable security practices and procedures, commensurate with the sensitivity of the information, to protect your data from unauthorised access, alteration, or disclosure. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

You may request access to, correction of, or deletion of your personal information by contacting us using the details below. You may also opt out of promotional communications at any time.

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

The Platform is not directed at children under 18. We do not knowingly collect personal information from minors.

We may update this Privacy Policy periodically. Changes take effect immediately upon posting on this page. Please check back periodically to stay informed.